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Retail Partners

SASKTEL

  • Based in Canada 
  • English speaking 
  • Over 800 Employees 
  • Some of their locations use Web portal but mostly RQ users
  • They come into chat for a variety of things consisting of username/password issues, scheduling a pick up, needing assistance with a shipping label, or unable to view a trade

LOBLAWS

  • Most demanding dealer 
  • 3500+ employees
  • Based in Canada
  • English speaking for the most part
  • Comes in for a variety of everything: Being unable to view trades, needing a IMEI search bypass granted, credentials, ETC. 
  • They are on a plan that allows them to be able to trade $0 value devices. 

VIDEOTRON

  • Based in Canada 
  • Has over 3100 Employees 
  • A majority of the reps are french speakers (May have to use Google translate or simply ask if they speak English)
  • Mostly only need assistance with credentials 
  • Uses or Web Portal to make trades

Current D2C/Buyflow Programs

 

Partner

D2C/BFI

SHIPPING

PAYMENT

HOSTED PORTAL

Costco US

D2C

Phobio provides shipping kit and print-and-ship

Costco Shop Card provides digital and physical payment. 

Physical Card: 15 days via USPS

Digital Card: Emailed 3-5 business days

YES

Costco CA

D2C

Phobio provides shipping kit and print-and-ship

Phobio processes digital Costco Shop Card and sends via email

YES

Motorola

BFI

Phobio provides shipping kit

Trade-in credit applied to order after trade is accepted

NO

B&H

D2C

Phobio provides print and ship 


(provide shipping kit for laptops only)

Phobio provides virtual Visa Reward card.

Emailed 3-5 business days via Virtual Incentives

YES

Amazon CA

D2C

Phobio provides print-and-ship

Phobio provides virtual Amazon gift card

Emailed 3-5 business days via Virtual Incentives

YES

PureTalk

BFI

PT provides shipping kit

PT provides credit to card used for order after the trade is accepted

NO

RedPocket

BFI & D2C

Phobio provides print-and-ship

BFI: credit  provided by RedPocket to the card used for order after trade is accepted D2C:Virtual Visa Rewards via Virtual Incentives

YES

Access Wireless

D2C

Phobio provides print-and-ship

AW provides credit

YES

Phobio Direct US/CA

D2C

Phobio provides print-and-ship only for both US & Canada

Phobio provides PayPal or virtual Visa Rewards Card

Emailed 3-5 business days

YES



Retail Partner Trade-in Sites and Dashboard links

 

Costco:

 

B&H:

 

Motorola: 

 

Amazon CA:

 

Phobio Direct USA:

 

RedPocket:

 

Access Wireless:

 

PureTalk:



Target

 

Home Depot

 

Costco CA